Terms and conditions

ONE YEAR LIMITED WARRANTY

  • All products carry the basic warranty which is applied in accordance with the warranty policies of each supplier.
  • Our warranty covers the reclining mechanism, sofa bed mechanism, wood springs and frames, leather or fabric upholstery, mattresses and all other components including manufacturing and labor.
  • This warranty covers normal use.  The warranty will be void if the user makes excessive or inappropriate use of the product.
  • Distribution Francal will repair, replace or credit all its defective furniture or parts within one year of the original purchase date.  In all cases, the customer will be responsible for shipping cost.
  • Distribution Francal reserves the right to inspect the product before proposing a solution.

OUR WARRANTY DOES NOT COVER

  • Damages that occur during transport.
  • Normal release of spring and cushion tension.
  • Damage or wear resulting from misuse.
  • Fabrics and leathers that have been treated in any way or overexposed to the sun.
  • Damage caused by animals, stains, excessively dirty or poorly maintained fabrics void any warranty regardless of the nature or origin of the problem.
  • Refund or replacement of any fabric or leather treatment on furniture under repair.
  • Variations in density shape of components and upholstery.
  • Variations in color between leather and vinyl of combined furniture.